Shenzhen CloudStar Travel Co., Ltd. (“CloudStar Travel”, “we”, “us”) operates cloudstaros.com and the CloudStar Travel WeChat Mini Program. This policy explains what information we collect, how we use it, and the choices you have.

This policy applies to this website, our quotation tool, and our contact forms.

Contact and booking information: when you submit a booking, quotation request, or contact form, we collect your name, phone number, and trip details (pickup location, destination, date, time, number of passengers).

Usage information: we record basic visit statistics such as pages viewed, browser type, and approximate region to understand how our website is used.

We do not collect payment card details on this website. Payments are processed through the WeChat Mini Program or official corporate channels.

To provide and coordinate your cross-border car service, including dispatching vehicles and drivers.

To respond to your enquiries and provide quotations.

To improve our website and services.

We do not sell your personal information, and we do not use it for unrelated advertising.

We use Google APIs (such as Search Console and Google Ads) through Google's OAuth authentication for website analytics purposes.

Our applications only access data from Google accounts that have been explicitly authorized by the account owner. We do not access, collect, or store Google account data of other users.

You can review how Google handles data in the Google Privacy Policy (policies.google.com/privacy). You may revoke our access at any time in your Google Account security settings.

We share information only with service providers necessary to operate our business (for example, our web hosting provider and, for completed bookings, our drivers and dispatch team), and when required by law.

We do not sell or rent your personal information to third parties.

We keep booking and enquiry records only as long as needed to provide the service and meet legal or accounting obligations, then delete or anonymize them.

To request access, correction, or deletion of your personal information, contact us using the details below. We will respond within a reasonable period.

Depending on your jurisdiction, you may have rights to access, correct, export, or delete your personal information, and to object to certain processing. Contact us to exercise these rights.

Our services are not directed at children under 13, and we do not knowingly collect personal information from children.

We may update this policy from time to time. The “Last updated” date above shows the current version. Material changes will be highlighted on this page.

Shenzhen CloudStar Travel Co., Ltd.

Address: C108, Bldg C, Hourui 3rd Industrial Zone, No.2 Kaicheng Rd, Hangcheng St, Bao'an District, Shenzhen

Phone / WhatsApp: +86 177 2250 8809 (24 hours)

You can also reach us via the contact form on this website or customer service inside the CloudStar Travel WeChat Mini Program.